As the market leader we aim to provide you with the best products and the best service. Our intention is to consistently exceed your expectations, and give you confidence when booking with us. For specific terms and conditions of our products, please select from the list below:
This section draws your attention to key points relating to your booking.
What to take with you when you travel: Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Holiday Extras® customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.
Problems when using the services:
Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
If you find the same Airport Hotel, Airport Parking, Airport Lounge, Port Hotel, London Hotel, Airport Car Hire, Theatre Breaks or Theme Break product for less within seven days of booking, tell us and we will match the price or refund the difference.
This guarantee excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know, so please call us but remember that the product you are comparing has to be the same in all respects.
The price guarantee does not apply to hotel-with-coach travel packages.
Holiday Extras® is committed to providing the highest standards and the best choice of product, at the best prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.
Prices include VAT: All prices are for pre-booking and include VAT at the current rate. Hotel prices are given in £'s per person per night (twin prices based on two adults sharing) or £s per room per night, parking in £s per vehicle per whole or part day/ 24 hour basis, airport lounges in £s per person.
Credit and debit card charges: We reserve the right to levy non-refundable surcharges for payment by Debit or Credit Card. The scale of these will be clearly notified to you before any booking is confirmed. Your payment will appear on your statement as Holiday Extras.
Cancellation, amendments and refunds: If you need to cancel or amend a booking follow this link http://secure.holidayextras.co.uk/viewamendcancel/p/viewBooking.
All cancellations and amendments must be made through Holiday Extras and are subject to the terms and conditions for each product.